Happy face@4x

Access hundreds of charging points in one app

At Connected Kerb, we champion the transition to sustainable mobility for all people. How? With a reliable, affordable and accessible electric vehicle charging network. 

Download the Connected Kerb app now to locate charging points near you and start charging!

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Start & stop a charging session

Using the Connected Kerb App, you can either:
  • Locate and tap the QR code icon that’s in the middle & at the bottom of the app.
  • Locate the QR code icon on the Connected Kerb label that’s on the charging point.
  • Position the icon within your camera frame and the charging session will start when the LED turns blue.
  • To stop charging, tap “stop charging” in the app and the LED will turn green.
Or
  • Enter the 4 digit ID number located on the Connected Kerb label in the search bar at the top of the app, the LED will turn blue. 
  • To stop charging, tap “stop charging” in the app and the LED will turn green.

Using an RFID card:

  • Please note: any RFID card can be used; only employees of selected organisations currently have access to RFID cards.
  • To register one on the Connected Kerb app, select “RFID Cards” on the drop down menu (top left corner) in the app, and follow the instructions.
  • Swipe the card on the RFIP reader on the charging point to start a charging session, the LED will turn blue.
  • Swipe it again to stop charging and the LED will turn green.
Screenshot 2021-07-06 at 18.31.13
Electric Car@4x

Simple & transparent pricing

  • We charge no membership or connection fees.
  • The average price per kWh ranges between £0.23 and £0.25.
  • How is this calculated?
    Simple: the combination of power and our fee is the tariff that you will pay per kWh. 
    A small fee is agreed on a case-by-case basis with our clients (i.e. local authorities, workplaces, etc.) on top of the per kWh power price that we are charged by the power provider. 

Driver FAQ

What cables do I need?

You need your own cable with a Type 2 connector.

Where can I access my balance and charging history?

Account balance and charges can be viewed in the app menu, under “Balance” and “Charging History”, respectively.

What speed are the chargers?

The charging speed is 7kW or 22kW. 

How long will it take to charge my car?

Please note: the time it takes to charge depends on the car battery size which can vary greatly.
Our 7kW chargers can take on average 9-10 hours to fully charge, while our 22kW will take around 4-5 hours.

What do I do if I encounter a problem with the charging point / session?

Please call our customer support at 0800 0291 696 or via email at support@smartkerb.com, we will be happy to assist. Most problems encountered can be fixed remotely.

What do I do if there’s a petrol or diesel car blocking the charging space?

  • Please note that many of our charging points are not EV dedicated bays. These decisions are made by our clients, i.e. local authorities.
  • However, we welcome feedback and monitor bays being occupied to share the information with the councils who can in turn decide to block these bays to petrol or diesel cars.
  • Please call us at 0800 0291 696 or email us at support@smartkerb.com to report any occurrence. 

What do I do if I find a charge point has been damaged or vandalised?

Please call our customer support at 0800 0291 696 in the first instance with the charging point number and a picture, if possible. We will be happy to assist.

How can I get an RFID card?

RFID cards can be requested by clients / employers for their staff/employees. 

What should I do if I lose my RFID Card?

Go to “Menu” in the app, top left corner, go to RFID Cards and disable your lost card. You can then self-register an RFID card in the same menu.

How do I cancel my account?

Tap drop down menu icon, top left corner of the app, then tap your account name, scroll down and tap “Remove account”. 
We would be sorry to see you leave and always welcome feedback. Please do not hesitate to call us at 0800 0291 696 or email us at support@smartkerb.com.

How can I monitor the air quality in my neighbourhood?

You can visit this page: https://airly.org/map/en/

Where can I read your Terms and Conditions?

You can access our Terms and Conditions here:

Terms and Conditions

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Ready to make the switch to EV but can't charge at home?Let's crowdsource it!

Yes! Our vision is EV access for all, which is why our solution can be tailored for those without a driveway or the capacity to charge at home. If you'd like the convenience of home charging on your streets: Fill in the form and spread the word: the more requests, the more hope for greener streets!

Let's crowdsource on-street charging!