Terms & ConditionsPrivacy & Cookies Policy

About the Terms Below

The Connected Kerb products, (the Website) and Connected Kerb mobile application (the Connected Kerb App) (together with the Website form the Connected Kerb Platforms) are operated by Connected Kerb Limited (”we” or “our” or “us”). We are registered in England and Wales. Our company registration number is 110626 and our registered office is 20 Midtown, 20 Procter Street, London, WC1V 6NX.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@connectedkerb.com.

When you use Connected Kerb products, the Connected Kerb Platforms and any other services provided by Connected Kerb, you trust us with your personal information. We take your privacy very seriously. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of the Connected Kerb products and/or Connected Kerb Platforms.

What Information do we collect?

In Short: We collect personal information that you provide to us such as name, address, contact information, payment information and optionally your vehicle registration.

We collect personal information that you voluntarily provide to us when registering on the Connected Kerb Platforms, purchasing and using the Connected Kerb products or otherwise contacting us. The personal information that we collect depends on the context of your interactions, the choices you make and the products and features you use, and can include the following:

Name and Contact Data: We collect your first and last name (or that of your children), email address, postal address, phone number, and other similar contact data.

Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.

Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor Stripe Payment Services and you should review its privacy policies and contact the payment processor directly if you have a question relating to processing of payment data. The link to there website is here.

Location data: Any time you use our Start a Charge feature or Map we collect your current location data.

Vehicle: From your vehicle registration, we determine your vehicle’s make and model.

Financial: When you make a payment we pass the transaction information directly to Stripe Payment Services. Follow this link to see their Privacy Policy on their website.

Why we collect it?

Personal Data: We collect your personal information to fulfil our contract with you, as set out in our Terms and Conditions.

Vehicle: We store your vehicle's make and model to help determine any faults common to a particular vehicle type.

Location: We collect your current location data to find and display chargers close to you.

How long do we retain it?

Personal Data: We keep your personal data for the term of your contract with us.

Vehicle: We retain your vehicle's make and model indefinitely (anonymised, so not linked to you in any way).

Location: Your location data is used for that single transaction only, and not stored.

Who we share it with?

Personal Data: In the case of hardware faults that we cannot resolve, with your consent we will forward your contact details to the manufacturer to continue investigation. When you order a home charger, we will forward your details to our contractors, to perform the installation.

How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from the Connected Kerb Platforms is at your own risk. You should only access our services within a secure environment.

What are your privacy rights?

In Short: In some regions, such as the EEA you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please contact us at contactus@connectedkerb.com or at the address set out below . We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the EEA and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html

Account Information

• You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account

• Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our terms and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of the Connected Kerb Platforms. To opt-out of interest-based advertising by advertisers on the Connected Kerb Platforms visit http://www.aboutads.info/choices/. For further information, please see our Cookie Policy below.

Cookie Policy for Connected Kerb

This is the Cookie Policy for Connected Kerb, accessible from https://www.connectedKerb.com

What Are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How Do We Use Cookies?

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.

How Do I Disable Cookies?

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

What Cookies Do We Set?

• Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

• Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

• Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

What are Third Party Cookies?

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience.
  • These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our marketing and customers product needs to ensure our customers are happy.

What if I need More Information?

Hopefully that has clarified things for you and as was previously mentioned, if there is something that you aren't sure of whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However, if you are still looking for more information please contact us through one of our preferred contact methods:

Email: info@connectedkerb.com

By visiting this link:

Phone: +44 (0)203 915 1385

How Do I Opt Out of Email Marketing?

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us at info@connectedkerb.com . You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. You can also opt-out by:

• Noting your preferences at the time you register your account with the Connected Kerb Platforms.

• Logging into your account settings and updating your preferences.

• Contacting us using the contact information provided below

• Updating your preferences by clicking the links in any marketing emails or newsletter you receive from us.

Do we update this policy from time to time?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws, if the update is going to have a material impact on you we will tell you.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

How can you contact us about this policy?

If you have questions or comments about this policy, email us at info@connectedkerb.com